Guide
Ask Staffiva
Ask about your own account — and know what an answer costs.
What Ask Staffiva is
Ask Staffiva is the chat that can see your own workspace. Not a search box over a help centre — it reads the same data your dashboard does, so “what's going out this week?”, “how did last month's Instagram posts do?” and “how many credits have I got left?” are all questions it can actually answer about you.
Open it from Ask Staffiva in the sidebar, or from Help & support. If it isn't in your sidebar, it isn't switched on for your workspace yet.
What it can answer
- Your schedule — what's planned, what's waiting on you, what published, what failed.
- Your results — how posts and articles performed, on which network, over which window.
- Your search footprint — where you rank, which topics are worth writing, how your site is doing.
- Your account — your credit balance, your plan, whether a platform connection has gone stale.
- Your inbox — the mentions, comments and leads waiting, and the replies drafted for them.
- How Staffiva works — where a setting lives, what a toggle does, which guide covers it.
It can also do things
It isn't read-only. Ask it to approve a draft, send one back, move a post to another day, revise a caption, start a new draft or an article brief, reply to something in your inbox, or remind you about something next Tuesday — and it will. Actions that change something always tell you what they did, and the same review rules apply: nothing publishes because you asked a question.
It also remembers what you tell it to. “We're closed Sundays” or “never call it a solution” sticks, and everything it has remembered is listed — and deletable — in Settings.
What an answer costs
This is the part worth reading twice, because there are three prices and one of them is nothing.
| What you asked | Credits |
|---|---|
| How Staffiva works — a setting, a page, how something is meant to be used | Free |
| An answer that reads your own workspace data | 1 |
| A deep analysis that buys fresh data (quoted first) | 3 |
Product help is free, however many times you ask it. “Where do I turn off the morning brief?” is answered from a hand-written map of the product — it reads nothing of yours, so it settles nothing, whether you asked it here or from the support page.
An answer about your own numbers costs 1 credit, once per answer, wherever you asked it from. That's the whole answer, however many things it had to look at to get there.
A deep analysis costs 3 credits — and it always quotes that price and waits for you to say yes before it runs. Those are the questions that need us to go and buy fresh data rather than read what we already have.
Talking to it
Where voice is switched on, you can speak your question and have the answer read back. Speaking and listening cost nothing extra — the answer is charged once, whether you typed it or said it.
Your morning brief
The same engine writes your morning brief: what needs you, what moved, what's going out today, and one suggestion. It appears on your Dashboard, and you can have it emailed at 7:00 in your workspace's time zone by switching Morning brief on in Settings → Notifications. It's off until you ask for it, and you can turn it off again from the settings page or from the preferences link at the bottom of the email itself.
Getting better answers
- Name the window. “Last 30 days” beats “recently”.
- Name the network when you mean one — otherwise you get all of them.
- Ask for the decision, not the dump. “Which of these should I post more of?” is a better question than “show me everything”.
- Say when it's wrong. Corrections you ask it to remember carry into later answers.